Post sales, simplified!

Never Miss a Beat with Lapso!

Organized Support, Centralized Warranty Management, Happier Customers.

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Brands

E-Commerce

Distributors

Simplifying post-sales care for brands, sellers, and beyond.

Say goodbye to complex warranty tracking and support management. Lapso centralizes all warranty, guarantee, and support details in one easy-to-access platform. For brands, builders, and retailers, this means seamless post-sales management and an organized, efficient way to keep customers informed. Just register products, and let Lapso handle the reminders, support access, and warranty tracking—leaving you more time to focus on what you do best.

Whether you're a customer or a brand, Lapso makes managing your purchases simple and stress-free.

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Never miss warranties

Instant access to customer support

User friendly experience

Simplified product registration

Brand transparency

Renewal reminders

How to use Lapso

Step 01

Register
your customer

Ask your customer to login in to the app using their mobile no./email ID. Once they login, they can see the products under ‘request’ section.

Step 02

Request
the product

Browse our extensive list of brands for the product type you've selected.

Step 03

Accept the
product registration

Your customers can assign the products under Lapso by accepting the products under request section and they can track their products from here on.

Step 04

Register
own purchases

Using Lapso, your customers can also register their own purchases too under ‘My own’ section.

Get Started

Use Cases

Problem

Builders often face complaints from residents about malfunctioning accessories like taps, showers, and door phones. These issues usually lead to a series of back-and-forth communications between residents, property managers, and builders, causing unnecessary headaches and time consumption.

Solution

Lapso simplifies this process by registering all hardware accessories with their respective warranties and guarantees. When a builder hands over the property, they provide residents with access to Lapso.

How it works

Builders register all accessories and their details in Lapso, user-wise.

Residents download the Lapso app and log in with their details.

Residents can see all accessories, their warranty periods, and customer service contacts in one place.

Benefits

For Builders

Reduced complaints and direct management of micro-level issues.

For Residents

Easy access to warranty information and direct contacts for service, ensuring they don't pay extra for repairs within the warranty period.

Problem

Brands and manufacturers struggle to directly engage with end customers and manage product warranties effectively. The current process of handling warranty claims involves multiple intermediaries, leading to delays and inefficiencies.

Solution

Lapso bridges the gap between manufacturers and end customers by providing a direct line of communication for warranty and service issues.

How it works

Retailers have to register on Lapso upon their purchasing. When customers purchase these products, they are prompted to register on the Lapso app.

Customers can view their products and its warranty details on the app. Customers can directly report issues via the app, complete with photos/videos, eliminating the need for multiple intermediaries.

The manufacturer receives these reports directly and can take immediate action, ensuring faster resolution and customer satisfaction. Manufacturers will have access to the last mile of the supply chain that is the customer.

Benefits

For Manufacturers

Direct tracking of product issues, reduced marginal loss from unverified warranty claims, and improved customer data.

For Customers

Easy, direct reporting of product issues, faster resolution, and enhanced support experience.

Problem

Retailers of home appliances and utility gadgets face frequent customer complaints about product defects and issues. Customers often lose track of warranty periods, invoices, and service details, leading to frustration and inefficiencies in resolving these issues.

Solution

Lapso offers a seamless way for retailers to manage after-sales support by registering product details and customer information, ensuring that customers have easy access to all necessary information through the Lapso app.

How it works

Retailers register the customer's product details, including warranty and service information, in Lapso at the time of purchase.

Customers download the Lapso app and review their product details, warranty periods, and service center locations.

Customers can easily find all necessary information on their phone, allowing them to reach out to brands directly for support.

Benefits

For Retailers

Reduced customer support burden as customers can independently access warranty and service information.

For Customers

Hassle-free management of their purchases, quick access to warranty details, customer support numbers, and service center locations, ensuring timely and effective resolution of product issues.

Problem

Customers often forget premium payment and policy renewal dates, leading to policy lapses. They also struggle to locate insurance documents during emergencies. Insurance agents and brokers face challenges in managing follow-ups for numerous clients.

Solution

Lapso provides a streamlined solution for managing insurance policies, ensuring customers never miss important dates and always have their documents handy.

How it works

Insurance agents, brokers, or companies register customer policies in Lapso at the time of purchase.

Customers download the Lapso app and view all their policy details, renewal dates, and premium payment schedules.

Customers can securely store and access PDF copies of their policy documents within the app.

Benefits

For Insurance Companies and Agents

Reduced burden of follow-ups and enhanced customer satisfaction by providing a reliable reminder system.

For Customers

Easy access to policy details, timely reminders for premium payments and renewals, and instant access to policy documents during emergencies.

Frequently asked questions

Lapso is a smart application designed to help you manage your product warranties, guarantees, and customer support details all in one place. It simplifies after-sales support and ensures that you never miss important information regarding your purchases.

There are two ways to use Lapso. 1. Users can get registered via sellers/retailers upon the purchase of the device, or any service that in partnership with Lapso. They can log in in the app using their mobile no./email ID and review the products/services assigned to them. 2. Users can register their products on Lapso by selecting the product type, brand, and entering purchase details like the serial number and model number. Once registered, users can access warranty information, customer support contacts, and service details through the app.

Lapso is beneficial for consumers, retailers, manufacturers, real estate builders, and insurance companies. It streamlines processes, enhances customer engagement, and reduces complaints regarding product issues and warranty lapses.

Lapso is designed to be accessible for users, and there may be no direct costs associated with downloading and using the app for consumers. However, registering via brands/manufacturers might incur a minimal cost.

To register your products, simply download the Lapso app, select your product type and brand, enter the required details, and save. Your product will be registered, allowing you to access warranty information and support contacts. The brands/sellers would also register your purchase considering their tie up with Lapso.

Lapso keeps track of all your product warranties, so you’ll receive timely reminders and notifications about warranty expirations and renewal dates. This ensures that you never miss an important deadline.

Yes! Lapso allows users to register their insurance policies, store documents securely, and receive reminders for premium payments and renewals. This makes it easy to manage your insurance policies from one platform.

You can register a wide range of products, including home appliances (like microwaves and refrigerators), electronic devices (like mobile phones and laptops), and accessories. The app is versatile and designed to accommodate various product types. Basically, you can register and track anything that has expiry of warranty.

For retailers and brands, Lapso streamlines after-sales support, reduces the volume of customer complaints, and enhances customer engagement. It provides a direct line of communication between customers and brands, ensuring quicker resolution of issues.

If you encounter an issue, you can report it directly through the Lapso app, including photos or videos if needed. This allows for efficient communication and quicker resolution from the manufacturer or retailer.

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